01Information We Collect
When you interact with Pathak Restro — whether via our website, phone, or in person — we may collect the following types of information:
- Personal Identification: Name, phone number, email address
- Reservation Details: Date, time, number of guests, special occasions
- Dietary & Health Information: Allergies or dietary requirements you voluntarily share
- Communication Records: Messages, emails, or feedback you send us
- Technical Data: Browser type, IP address, and pages visited (via cookies)
02How We Use Your Information
We use your personal data solely for legitimate business purposes:
- To confirm and manage your reservation
- To contact you regarding your booking, any changes, or follow-up
- To accommodate dietary requirements and special occasions
- To respond to enquiries or complaints
- To improve our services, menu, and guest experience
- To send you updates or promotional offers — only with your explicit consent
We will never use your data in ways that are incompatible with the purposes listed above.
03Data Sharing
We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes.
We may share your data only in limited circumstances:
- Service providers: Booking management software or communication tools that help us operate (subject to data processing agreements)
- Legal obligations: When required by Indian law, court order, or regulatory authority
- Business transfers: In the unlikely event of a merger or acquisition, your data may be transferred as part of that transaction
04Data Retention
We retain your personal data for up to 2 years from your last interaction with us, after which it is securely deleted or anonymised, unless a longer retention period is required by law (e.g., financial records).
You may request deletion of your data at any time by contacting us at hello@pathakrestro.in.
05Cookies
Our website uses minimal, functional cookies to ensure the site works correctly. We do not use advertising, tracking, or analytics cookies that identify you personally.
Functional cookies may include session identifiers that expire when you close your browser. By continuing to use our website, you consent to the use of these functional cookies.
06Your Rights
Under applicable data protection law, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Complain: Lodge a complaint with the relevant authority
To exercise any of these rights, please email us at hello@pathakrestro.in with the subject "Data Rights Request". We will respond within 30 days.
07Data Security
We take the security of your personal data seriously. We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any breach that may affect your rights.
08Children's Privacy
Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal data, please contact us immediately and we will take steps to delete that information.
09Third-Party Links
Our website may contain links to external websites (such as Google Maps, WhatsApp, or social media platforms). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The updated version will always be published at pathakrestro.in/privacy.html with a revised effective date. Continued use of our services following updates constitutes acceptance.
11Contact Our Data Officer
For any privacy-related concerns, requests, or questions, please contact us:
- Email: hello@pathakrestro.in
- Phone: +91 755 400 1234
- Address: 12, Spice Lane, Near Anand Market, Bhopal, MP – 462001